How to Test Autodiscover Functionality in Microsoft Outlook - PRR Computers, LLC

by Phil Rice
6 years ago

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Having Autodiscover issues when trying to set up an email account in Microsoft Outlook?  Sure, you can use nslookup to confirm the DNS records are propagated, but how can you test to make sure the whole Autodiscover functionality for your domain is working properly?

Turns out there is a little-known tool built right into Microsoft Outlook (confirmed in 2010, 2013, and 2016) which allows you to test precisely that.  Make sure Outlook is running on the PC you want to test from, and then follow these steps.

  1. Press and hold CTRL and then right-click the Outlook icon in the system tray or notification area on the lower-right corner of the screen.
  2. From the menu, select Test E-mail AutoConfiguration.
  3. Enter your email address and password for the domain you want to check.
  4. Make sure “Use Autodiscover” is checked, and make sure “Use Guessmart” and “Secure Guessmart Authentication” are both unchecked.
  5. Click Test.  After clicking Test, you may be prompted one more time with an Outlook dialog asking for your email address and password.

The Results pane will then tell you that “this may take up to a minute” – but I’d suggest giving it several minutes just to be sure.  If it takes more than a few minutes for results to show up, then Cancel and try again later.

But when the test is successful, you’l see a Results pane that looks like the following.



  • asdf says:

    and when it doesn’t work you get nothing back to help…useless for initial testing

    • Phil Rice says:

      I don’t know, I think I’d have to disagree with you. The test isn’t designed to fix the problem, it’s designed to confirm whether or not it is working. For someone who knows DNS and mail servers, the feedback this tool provides on failure is quite helpful in fact.

  • Miroslav says:

    this test seems to get right e-mail account values.
    I can see only wrong SSL certificate error.
    But OutLook is not able to create this e-mail account.
    What can I do next?

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