Is someone not receiving your email at a Comcast address? Or are you the Comcast customer not receiving all your email?
This video explains what is happening, and how to fix it.
Transcript of Customer Tutorial:
How to Fix your Comcast Email
so you can receive
Email from People
STEP 1: Login to http://customer.comcast.com with your Comcast email address and password.
STEP 2: Click on Users and Preferences.
STEP 3: Under Email Settings, next to Spam filter, click the Edit button*.
* If you do not see an Edit button, you are probably logged in as a Restricted account. Your primary Comcast username is an Unrestricted account, and can make other sub-accounts Unrestricted. You can call 1-800-COMCAST to have them walk through making your account Unrestricted so you can change your Spam Filter settings.
STEP 4: Click Disable Spam filter and click SAVE. Then click OK to confirm.
That’s it! You should now immediately be able to receive email from senders who were previously having trouble reaching you.
Note: Some of you will ask, why not just turn on the “keep local copy” option in the Comcast email panel, so Spam is visible in the Spam folder in your Comcast webmail? This is actually a fine option for people who use Comcast’s web-based email interface only… but it does little to help users who check their email via POP3 in Microsoft Outlook, their phone, etc. POP3 is very often focused on downloading only the contents of the “Inbox” folder, meaning the contents of that webmail “Spam” folder might not get downloaded. If they DO get downloaded, they’ll likely end up in the Inbox of the user’s email client anyway – so the result is the same. By turning the filter off altogether, we ensure that all mail comes through no matter which email checking method is being used. This *does* mean junk mail filtering becomes the responsibility of the email client (such as Microsoft Outlook Windows Mail, etc.), not Comcast.
We would persuade all users to consider switching to an email address that is not directly associated with their Internet Provider; for example, instead of email with Comcast, Verizon, CenturyLink, etc., consider email options which will with with ANY Internet provider like Gmail, Hotmail, and so on. These email providers not only offer better spam filtering than Comcast, but they stay “portable” – meaning you don’t have to change your email address when you switch your Internet provider. That would be an ideal way to escape this whole mess, but it’s a bit of an inconvenience to people who aren’t familiar with that process. (If you’d like to switch to one of these ISP-independent email options and aren’t sure how, feel free to contact PRR Computers for assistance)
We’d also like to add, in closing, that we aren’t as a rule Comcast-haters. In fact, we generally don’t have a problem with Comcast as a company. Their Business Class Internet Service, for example, is spectacular in our area. We just find the way they’ve chosen to set up their spam filtering… flawed, or at the very least, different from how we would approach it because their existing setup is unfriendly to everyday users.